Frequently Asked Questions
When will I receive my tickets?
Your tickets will be emailed out to you 10 - 14 days prior to travel. If you would prefer your tickets to be posted, please let us know. Customers are responsible for ensuring that they check-in online for their cruise and flights.
Can I pay a deposit?
Yes, you can pay a deposit as long as you are not travelling within the next 14 weeks. Deposit amounts can vary, depending on the cruise line booked and if they are offering any ‘low deposit’ promotions. If you are booking an ExperienceIt package or a tailor-made trip, the amount of deposit is not fixed and is dependent on the individual package.
When is my final balance due?
Final balance is due 14 weeks before departure. If we have not received any response by 12 weeks before departure date, your booking will be cancelled automatically.
Do I need to provide Advance Passenger Information (API) details?
If your booking involves flights, then you will need to provide advance passenger information in most cases. Please provide this information when you check in for your flight or cruise, if it is a cruise line fly/cruise.
What are passport requirements and do I need a visa?
Passports are required for everyone travelling on a cruise, with at least six months’ validity. Visa requirements vary from country to country and your local government foreign office website (for British passport holders, see https://www.gov.uk/foreign-travel-advice) should be able to provide you with up to date requirements for the country you are visiting or you could contact the embassy of the country you wish to travel to directly. Due to variances in requirements as per passport issuing country, it is the passengers responsibility to ensure they have checked well in advance of travel if they need a visa or not.
Can I travel if I have mobility or medical problems?
Most cruise ships offer fully adapted cabins for passengers with a disability or limited mobility, please make us aware at the time of booking in order for us ensure we can allocate you the correct cabin, as these are limited. If you have any other medical issue, please let us know so we can ensure the chosen cruise line can cater to your needs.
Do I have to let you know in advance of any dietary requirements?
Ships offer a wide variety of meals in the many restaurants on board which cater to most diets on board, however if you have a dietary requirement due to medical or religious reasons, please let your cruise consultant know by the time your balance is due.
Is there a dress code?
Most cruise lines adopt a dress code of ‘resort casual’ throughout the cruise, with some more traditional lines offering ‘formal nights’ for those who would like to dress up in a suit or evening gown for dinner. Ask your consultant if you are unsure on what to wear.
Do I have to tip?
Almost every cruise line automatically adds a gratuity to your onboard account at a per person, per day cost to be distributed amongst the ship’s staff, who provide the exemplary service that cruises are famed for. However, if you are unhappy with the service received, please speak to guest services before you leave.
How do I pay for things on board and what currency do they use?
ECruise line’s offer a cashless system, when boarding the ship you will be asked to provide a payment card and you will be given a card in return, when ordering a drink, or paying for something on board you show this card and sign for the purchase and it automatically gets added to your on board account, which you can keep track of using the television system in your cabin. Depending where the ship is registered, depends on what currency you will be charged in, so please check at the time of booking if unsure, but generally it will be in USD, GBP or EUR.
Will I suffer from motion sickness?
Motion sickness is rare on the larger cruise ships, as they are fully stabilised to limit any movement you may feel. The least amount of movement is felt on the lower decks, mid-ship. However, if you are prone to suffering from motion sickness, it can't hurt to take some remedies with you, although if you are really struggling, you can visit the infirmary on board the ship if the seas are particularly rough.
Can I travel if I am pregnant?
Travelling when pregnant is fine, you may be asked to provide a certificate from your GP or midwife confirming you are fit to travel, please ask at the time of booking if the cruise line will require this to avoid being denied boarding. Generally the cut off date for travel is 24/26 weeks.
What methods of payment do you accept?
We accept various methods of payment for both your deposit and final holiday balance. Payments can be made by debit or credit card (excluding American Express). If you would prefer to pay via bank transfer, please give our aftersales team a call on 0203 393 1003 and they will be able to provide our bank details.